Refund and Return Policy for


Effective Date: 1 July 2023

At Servidu, we strive to provide our customers with the best products and shopping experience. We understand that there may be instances where you may want to return an item. Please read our Refund and Return Policy carefully, as it outlines the conditions under which returns will be considered and approved.

1. Return Policy Overview:

1.1 Returns Not Accepted:
We regret to inform you that we do not accept any returns for reasons other than manufacturing defects. All return requests will be subject to post-approval, and in most cases, returns will be rejected if there are no manufacturing defects.

1.2 Returns Subject to Approval:
All return requests are subject to approval by our customer support team. You must contact us within 7 days of receiving your order to initiate a return request.

1.3 Manufacturing Defects:
If you receive a product with a manufacturing defect, we will gladly consider your return request and process your refund or replacement accordingly, post approval.

2. Return Process:

2.1 Initiate Return Request:
To initiate a return request, please contact our customer support team within 7 days from the date of delivery. Provide the order details and a clear explanation of the issue or manufacturing defect you have encountered.

2.2 Post Approval:
Our customer support team will review your return request and assess whether it meets the conditions for return, as stated in this policy. If your return request is approved, we will provide you with further instructions on how to proceed.

2.3 Customer-Fault Returns:
In cases where the return is due to customer fault (e.g., wrong product ordered, change of mind, etc.), the shipping cost for both sending the product back to us and the return shipping back to you will be deducted from the refund amount.

3. Conditions for Return Approval:

3.1 Manufacturing Defects:
For a return to be approved based on a manufacturing defect, the product must be unused, undamaged, and in its original packaging. Our customer support team may request pictures or videos as evidence of the defect.

3.2 Original Packaging:
To be eligible for a return, the product must be returned in its original packaging, including all accessories, manuals, and any other items that came with the product.

3.3 Timely Request:
Return requests must be made within the specified number of days from the date of delivery, as mentioned in Section 2.1.

4. Refund Process:

4.1 Refund Processing Time:
Once your return request is approved, and the product is received and inspected, we will process your refund. The refund process may take 7-10 working days to complete.

4.2 Refund Method:
Refunds will be processed using the same payment method used for the original purchase.

5. Contact Us:

If you have any questions or need assistance with the return process, please contact our customer support team through the provided contact details on our website.


Thank you for choosing We appreciate your understanding of our Refund and Return Policy, and we are committed to ensuring your satisfaction with our products and services.